Refund policy

 

Last updated: 11/8/23

1. Returns

As a small business, we have limited resources to handle returns. Therefore, we do not accept returns for any reason other than product defects or other problems that can be resolved by our team. We apologize for any inconvenience this may cause, but we appreciate your understanding as we strive to provide the best possible products and services.

2. Defective or Problematic Items

If you receive a product that is defective or has any other problems, please follow these steps:

• Contact our customer support team at Liveabstractco@gmail.com within 7 days of receiving the item. Provide a detailed description of the issue, along with your order number and contact information.

• Our customer support team will guide you through the necessary steps to assess the problem. This may include requesting photos or additional information to better understand the issue.

• If the issue can be resolved, we will work with you to find the most appropriate solution, which may include repair, replacement, or other forms of compensation.

• If the problem cannot be resolved, we will initiate a return process, and we will provide instructions on how to return the item for a refund.